PRIVACY POLICY
Privacy Policy
Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. Our details are :
shown on this sites contact page.
The site owner can be contacted at the email address on this sites contact page
You can access our home page and browse certain areas of the site without disclosing your personal data save information collected by cookies that we may use (see below).
Who may Process Data
Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Our website is hosted at the National Computing Centre who may collect personal data about visitors to our site. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name, address and your credit card details. Some of those to whom we may transfer information (as specified above) are located the United States of America which at present has not been designated as having an adequate system to ensure data privacy in place. Whilst your data is outside the UK it will continue to be handled in accordance with this data protection policy.
Purpose of Processing
We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.
Disclosure of Information
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.
Cookies
We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.
Security
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.
Access to Information
You may ask us whether we are storing personal information about you by emailing us at the email address on this sites contact page and, if you wish and upon payment of a fee of 10, we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.
Copyright
All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License (http://www.gpl.org). ALL RIGHTS RESERVED.
Trademarks
All trademarks of are the property of their respective owners and may be registered in certain parts of the world.
Disclaimer of Warranty and Liability
UK law is the applicable law. When buying goods and services on the Internet, the consumer is entering a legally binding contract.
The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.
We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.
The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.
All warranties, express or implied, statutory or otherwise are hereby excluded.
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.
We are not responsible for the direct or indirect consequences of you linking to any other website from this website.
Geographic Restriction
This website is intended for use by UK residents only and only in relation to their activities within the UK . It may be very dangerous to apply any of the information on this website to activities outside of that area. If you are resident outside this area, please leave this site immediately.
These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.
Consent and enquiries
By continuing to user this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact email. If at any time you wish us to cease processing your information please send a message to the Administrator at the email address on this sites contact page.
TERMS & CONDITIONS
All prices shown on our site are inclusive of VAT. We have flat rate shipping - per order
Shipping cost:
UK - £2.99 per order
Europe - £3.99 per order
Rest of the World - £8.99 per order
Postage costs include all packaging and handling fees.
Making a purchase
Making a purchase could not be easier. Just browse in our shop, click on any items that you wish to buy and put them into your shopping cart. After you have finished your selection, choose shipping zone and click on 'Checkout' and you will be asked for your name and shipping address that we'll need to satisfy your order.
I've Chosen what I want, what next?
On every page in our shop, you will see a 'Checkout' link. When you are ready to complete your order, click on the 'Checkout' link - this will take you into our Checkout page. You will see all of your items you have put into the shopping cart. Then you will have to choose shiping zone, please choose between United Kingdon, European Union or Worldwide if you live outside EU Zone. Click on 'Checkout' link and you will be taken to our encrypted page where we will ask for your Name, Address and Delivery Address, if it's different then your home address. At any time you can come out of your Checkout page and go back into our shop, simply click 'Continue Shopping'. All your items will be saved in the Shopping Cart.
How do I pay for my order?
The final part of our Checkout page, after you have typed in your address, is to choose how you would like to pay for your order. You can choose to pay online with your credit / debit card using our secure HSBC Secure ePayments, you than will be directed to our 128 bit secure payment provider, where you can submit your card details. This offers you the safe and convenient way of paying for your order.
Once finished, you will get confirmation of your transaction, and will be able to return to our shop.
If you are concerned about security of your online payment, please phone us through with your card details, and we will process the payment on our secure terminal.
Are my Credit / Debit Card safe?
Yes, they are. For your peace of mind we use only recognised companies to process our customer's online payments. Our payment service provider HSBC Secure ePayments is trusted by thousands of companies and provide the safest means available today of shopping on the Internet. Our payment service provider process your payment and do their security checks before telling us your payment has been accepted. We do not store credit/debit card details on our system, they are automatically discarded after payment is completed.
Shipping
Items paid before 12 noon will be posted the same day. All items paid after 12 noon will be posted the next working day. We ship every working day Monday to Friday.
We use Royal Mail 1st class within UK and Air Mail Overseas. We will keep you up to date with status of your order. After shipping you will receive confirmation of despatch. Delivery time depends on which country your order will be shipped to. Royal Mail 1st class usually takes 2 - 3 working days for delivery within UK. Airmail usually takes 5 - 7 working days for delivery to Europe and 5 - 9 working days to the Rest of the World.
If you have any other querries about our products or services or need further assistance, please contact us and we will be more than happy to assist you with your purchase.
Custom Duties
Any purchase made on this website are governed by UK law, regardless of where the order was placed. Buyers from countries outside the EEC may be liable to pay import duties on items purchased in the UK depending on the item's destination. We have no control over any such duties levied. Import duties will vary from country to country and it is your responsibility to pay for such duties. If you are not sure how this affects you please contact your local custom office for further information before purchasing the item.
Returns and Refunds
We offer FREE Return Policy on goods purchased on this website. You can return your item(s) to us within 14 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original condition and still in their original packaging. Items that have been used, washed or damaged in any way will invalidate our offer. We sadly do not accept returns from smoking homes.
You are entitled to return your item(s) to us in their original condition within 14 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase. You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post. Please remember to include your original order number when communicating with us.
If you need to return / exchange the item(s), please contact us with your request, and return the goods with a copy of the receipt.
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