All prices shown on our site are inclusive of VAT. We have flat rate shipping - per order
Shipping cost:
UK - £2.99 per order
Europe - £3.99 per order
Rest of the World - £8.99 per order
Postage costs include all packaging and handling fees.
Making a purchase
Making a purchase could not be easier. Just browse in our shop, click on any items that you wish to buy and put them into your shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to satisfy your order.
I've chosen what I want, what next?
On every page in our shop, you will see a Checkout' link. When you are ready to complete your order, click on the 'Checkout' link - this will take you into our Checkout page. We will ask you for your email address and password so you could create an account and remember your preferences during next visit.
You will see all of your items you have put into the shopping cart, and we will ask you where you want your order to be delivered to. At any time you can come out of your Checkout page and go back into our shop, simply click 'Continue Shopping'. All your items will be saved in the Shopping Cart untill you log out.
How do I pay for my order?
The final part of our Checkout page, after you have typed in your address, is to choose how you would like to pay for your order. You can either choose to pay by cheque/postal order or pay online with your credit/debit card. If you choose to pay online, you will be directed to our secure payment service provider, where you can submit your card details. We accept all major credit / debit cards. If you are concerned about security of your online payment, please phone us through with your card details, and we will process the payment on our secure terminal. Both of these choices offer you a safe and convenient means of paying for your order.
Once finished, you will get confirmation of your transaction, and will be able to return to our shop.
Yes, they are. For your peace of mind we use only recognised companies to process our customer's online payments. Our payment service provider HSBC Secure ePayments is trusted by thousands of companies and provide the safest means available today of shopping on the Internet. Our payment service provider process your payment and do their security checks before telling us your payment has been accepted. We do not store credit/debit card details on our system, they are automatically discarded after payment is completed.
Shipping
Items paid before 12 noon will be posted the same day. All items paid after 12 noon will be posted the next working day. We ship every working day Monday to Saturday.
We use Royal Mail 1st class within UK and Air Mail Overseas. We will keep you up to date with status of your order. After shipping you will receive confirmation of despatch. Delivery time depends on which country your order will be shipped to. Royal Mail 1st class usually takes 2 - 3 working days for delivery within UK. Airmail usually takes 5 - 7 working days for delivery to Europe and 5 - 9 working days to the Rest of the World.
If you have any other querries about our products or services or need further assistance, please contact us and we will be more than happy to assist you with your purchase.
Any purchase made on this website are governed by UK law, regardless of where the order was placed. Buyers from countries outside the EEC may be liable to pay import duties on items purchased in the UK depending on the item's destination. We have no control over any such duties levied. Import duties will vary from country to country and it is your responsibility to pay for such duties. If you are not sure how this affects you please contact your local custom office for further information before purchasing the item.
Returns and Refunds
We offer FREE Return Policy on goods purchased on this website. You can return your item(s) to us within 14 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original condition and still in their original packaging. Items that have been used, washed or damaged in any way will invalidate our offer.
You are entitled to return your item(s) to us in their original condition within 14 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase. You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post. Please remember to include your original order number when communicating with us.
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